Just a quick note to let you know how pleased we were with one of your employees. While examining our neighbours' roof for a quotation, your employee noticed that our roof had a missing corner shingle, and asked permission to go onto our roof to repair it. Your company had worked on our roof last fall, and we have a 3 year maintenence package with you. Nevertheless, we were delighted with his initiative and thought you should know that you have an employee who went "above and beyond" expectations.